JOB DESCRIPTION

Join AI & Intelligent Automation as a Business Analysis Associate to optimize workflows, model in BPMN, analyze data, and drive AI‑powered change.

As a Business Analysis Associate within the AI and Intelligent Automation Team, you will play a pivotal role in fostering a culture of continuous improvement by sharing insights, codifying best practices, and upskilling your teammates. You will address legacy process challenges, redesign workflows, and enhance efficiency across Securities Services teams. Your responsibilities include conducting stakeholder interviews, shadowing operations, and creating BPMN 2.0 maps to identify and articulate problems and solutions. You will analyze various metrics such as exception queues and cycle times to define KPIs and prioritize a value‑promoten backlog. Engaging with stakeholders, you will validate business needs and craft actionable user stories with clear outcomes. Your focus will be on implementing agentic and AI solutions, promoting the rollout of new tools, and supporting change management. You will work to reduce cycle times and exceptions while increasing STP and SLA adherence. Additionally, you will ensure the delivery of version‑controlled BPMN diagrams and requirements to facilitate faster delivery and auditability. Your efforts will aim to achieve high adoption rates of new processes and tools, ensuring consistent delivery of business value.

• Resolve legacy process pain points, redesign end‑to‑end workflows, and deliver efficiency gains across Securities Services teams.


• Conduct stakeholder interviews and discovery sessions, shadow operations, and produce as‑is and to‑be BPMN 2.0 maps with clear problem statements and acceptance criteria.


• Analyze exception queues, break rates, STP, cycle times, SLA misses, and cost‑to‑serve; size impact, define KPIs, and prioritize a value‑backed backlog.


• Validate business needs through focused stakeholder engagement; write actionable user stories with testable outcomes.


• Focus analysis and efforts on the implementation of agentic and AI solutions.


• Drive cross‑team rollout of new tools and processes; support change management, including testing.


• Reduce cycle times, exceptions, and break/fail rates; increase STP and SLA adherence.


• Bring version‑controlled BPMN diagrams and requirements that accelerate delivery and ensure auditability.


• Ensure high adoption of new processes and tools; increased UAT pass rates.


• Ensure consistent delivery of business value.

• Challenge assumptions with relentless curiosity and pursue results with tenacity.


• Conduct stakeholder discovery (interviews, workshops, observations) and synthesize insights into actionable requirements.


• Diagnose opportunities with data; use data visualization or transformation tools to support your analysis.


• Process modeling with BPMN 2.0; use Signavio or Camunda to optimize workflows.


• Understanding of GenAI and agentic concepts and how they can be used to improve operational process flows.


• Communicate clearly in writing and presentations; collaborate effectively across teams.


• Act with a strong bias for action and ownership.

• Background in business analysis or software development.


• Experience in Securities Services or operations.


• Experience with product delivery tools (Jira, Confluence) and data transformation tools (Alteryx, Tableau).

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.